Front Office Manager - Conrad New York

[{{ $ctrl._job.status.name | translate}}] Front Office Manager - Conrad New York
Conrad New York

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Job description

Job Summary

The Conrad New York - The pinnacle of luxury in the heart of Lower Manhattan. Discover the culture, atmosphere and ambiance that is distinctively New York from a world-class hotel that is singularly Conrad. Indulge in plush, modern suites with high-end amenities and unparalleled service. Delight in exquisite culinary creations at ATRIO Wine Bar & Restaurant, and relax with a handcrafted drink from atop our rooftop terrace. Never just stay, stay inspired.


We are currently seeking a Front Office Manager - one of 4 in the department - to oversee 30 union team members in our Guest Services, PBX, Bell, and Door departments.

What will I be doing?

As Front Office Manager with Conrad New York, you would be responsible for directing and administering Front Office operations in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Complete audit procedures, as needed
  • Recruit, interview and train team members

What are we looking for?

The ideal candidate will have the following attributes:
  • 1 or more years of Hotel Front Office experience required
  • 2 or more years of Supervisory/Management experience required
  • Open schedule availability required - to include overnights
  • Luxury Hotel experience preferred
  • Managing in a unionized environment preferred
  • OnQ experience preferred

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Full-time
Location
Manhattan, New York, NY, United States
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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