Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Conrad Tokyo

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Job description

Job Summary

A Front Desk Agent with Hilton Hotels & Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow''s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand''s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it''s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.


What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:with daily Front Office operations

  • Provide prompt service and actively seek opportunities to drive Guest satisfaction

  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

  • Manage, resolve or escalate any and all Guest complaints quickly

  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

  • Attend all Front Office meetings

  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required

  • Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Front Desk Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • At least 1  year experience in similar capacity

  • Excellent interpersonal and communication skills both in Japanese and English

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Ability to work by roster including night-time shift

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

  • Must have proper working visa (for non-Japanese candidate)

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High level of IT proficiency

  • Korean / Chinese speakers


What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. Followings are some of the highlights.

Requirements

See description

Job type
Full-time
Location
9, Minato-ku, Japan
Department
Other
Starting in
As soon as possible

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