[{{ $ctrl._job.status.name | translate}}] Guest Service Centre Agent
Conservatorium Hotel

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Job description

GUEST SERVICE CENTER AGENT
We are looking for a team player with a friendly but decisive voice and hands-on mentality. You would love to learn all there is about Guest Services in our hotel. You go the extra mile to answer questions correctly for our guests and our colleagues.
Tasks and Responsibilities:

• As a Guest Service Center Agent in the Conservatorium Hotel you will be the first voice the guest will hear. You are very important in contributing to the 5 star service experience of our guests.
• As a highly enthusiastic, team player with the ability to work under pressure you will feel at home in this environment. You role would entail:
• Answering and connecting incoming phone calls to the right guest or department.
• Answering questions and giving proactively and accurate information to our guests and colleagues.
• Handling all incoming requests, like reservations for our restaurant Taiko and the Brasserie. Proactively sell the room service menu and take room service orders from guests.
• All guest request are handled in our HotSos system.
• Make sure of a satisfying and correct complaint resolution and service recovery to our guests.

Requirements

Your qualities:

• You have excellent verbal and written language and communication skills in English and Dutch
• You have experience in a similar position
• You live in or nearby of Amsterdam
• Experience with Opera, Hotsos, Seatme, Micros is preferable
Job type
Fulltime job
Location
Amsterdam, Netherlands
Department
Guest Relations
Languages
Dutch, English
Starting in
As soon as possible
Latest start date
October 2018
Positions available
2

Conservatorium Hotel

The Conservatorium Hotel is Amsterdam’s leading luxury lifestyle palace, evoking glamour and elegance for sophisticated, design-literate travellers. Located in Museum Square, the luxury centre and cultural heart of the city, the Conservatorium is an architectural masterpiece that combines a landmark heritage building with a graceful , contemporary design, offering guests a selection of restaurants, a bar, lounge and the 1,000 sq m Akasha Holistic Wellbeing Facility. A destination hotel with a real sense of place, the Conservatorium is known at home and abroad as ‘Amsterdam’s Living Room’.

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