Assistant Spa Manager
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Assistant Spa Manager

About the job

Duties

  • To assist with all day to day Spa operations in conjunction with the Spa Manager
  • To assist the Spa Manager in achieving objectives set by the General Manager & Resident Manager
  • To act as leader in absence of the Spa Manager
  • To monitor quality control for each and every aspect related to the Spa Operations
  • To ensure all clients services are being carried out in a professional, correct and efficient manner
  • To set new standard/protocol or review existing ones where needed and ensure staff adheres to it in order to provide the highest level of customer service
  • To assist in upgrading Spa facilities where necessary and make recommendations for updating and improving the Spa’s services and facilities in general
  • To constantly seek for guests feedback in order to determine the level of guests satisfaction
  • To promote and practices excellent client services and ensure all staff are doing the same
  • To optimize revenue and assist in retail marketing and special promotions
  • To ensure a regular and efficient communication with the Spa Manager and take subsequent action in order to ensure that each and every incident does not repeat itself
  • To ensure all communications, instructions, objectives form the Spa Manager are properly cascade down to all team members
  • To foster a positive work environment
  • To consistently lead the team by example and motivate all staff by creating a strong team spirit
  • To Motivate employees and correct performance issues in a timely manner
  • To Supervise the yearly training calendar and monitor outcome
  • To identify all training needs and ensure each and every need look into the provision for appropriate training is made accordingly
  • To ensure that Standard Operating Procedures, rules and regulations are consistently adhered to by all staff members
  • To work closely in collaboration with the Uspa Head Therapist and Head Receptionist in order to optimize team performance
  • • To ensure that the highest level of hygiene and cleanliness are maintained in all areas including reception area, gardens treatment rooms, wet area, fitness, staff area, store etc.
  • To ensure all equipment’s and accessories are kept in good working condition
  • To ensure linen are provided in a good quality according to health & Safety
  • To implements, monitor and enforces safety standards
  • To closely monitor all products inventory and request orders accordingly
  • To review processes where necessary in order to monitor cost saving and eliminate wastage in all fields
  • To carried out high quality and consistent treatments for the hotels guests when required
  • To ensure the Spa team members commissions and TMS are properly recorded and monitored
  • Any other operational and managerial duties can be assigned by the SPA Manager

Experience

  • A minimum of 5 years’ experience in the hospitality industry on a similar position
  • Experience working in top of the range large luxury resorts of over 180 rooms with refined services for the discerning and demanding traveler.

Qualifications

  • HSC/Diploma holder OR equivalent

Language

  • Fluent in English and French, both verbal and written
  • Any additional language (German, Chinese, etc) will be an advantage.

About you

See description

The company

Situated on the east coast of Mauritius, Constance Belle Mare Plage enjoys a unique setting with its 2-km beach of white sand and 15 hectares of lush gardens.
The beach is perfectly protected by an offshore coral reef, making it suitable for all water sports activities.

Guests have access to other facilities like the gym, U Spa featuring Ymalia, tennis courts, kids’ club and a range of boutiques.

Its seven restaurants and six bars have contributed to the fame of Constance Hotels and Resorts’s culinary spirit.

With its two 18-hole golf courses, Constance Belle Mare Plage launched the first PGA-approved golf tournament in Mauritius and is the proud golf pioneer on the island.

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Assistant Spa Manager

Belle Mare, Quatre Cocos, Mauritius

Full-time, Indefinite

Start Date:

Latest start date:

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