Executive Assistant Manager- Rooms
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Executive Assistant Manager- Rooms

About the job

DUTIES AND RESPONSIBILITIES:

  • Oversees all of the major operations of the Rooms Division – Reservations, Front Office, Guest Relations, Villas and Housekeeping.
  • Network with the other departments to exchange collaboration and information in order to ensure smooth operations in all areas of guest service.
  • Ensure that all premises and equipment in departments falling under her responsibility are kept in an optimum state of maintenance.
  • Set and maintain guest service quality standards in line with the policy of the Group and the hotel.
  • Set and maintain standard operating procedures for key processes in all departments falling under her responsibility.
  • Liaise between guests and the hotel in resolving issues, with a special attention to the German clientele.
  • Perform as duty management as per established schedule.
  • Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to throughout the Rooms Divisions operations.
  • Monitor revenue and take appropriate steps in order to optimise sales and revenue in all departments falling under her responsibility.
  • Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget.
  • Produce and publish statistics and report as per established schedules.
  • Promote the Company Culture and ensure all the staff of her division adhere to and observe the Hotels Constance Credo.
  • Ensure that the manning is maintained at the appropriate levels in all areas falling under her responsibility.
  • Recruit, interview and hire staff as per the established policies and procedures
  • Supervise the scheduling of staff in areas under her responsibility to optimise productivity through proper deployment of staff.
  • Effectively coach, counsel, discipline, and assist department personnel in developing skills to further their careers.
  • Collaborate with Constance Academy by regularly offering her competence to conduct training sessions for the staff of the hotel as well as personnel under her supervision.
  • Evaluate staff and administer the Performance Management System.
  • Set, maintain and operate proper communication channels and instance within the areas under her direct supervision.

Candidate Requirements:

  • A minimum of 3(three) years of experience in similar role in international 5-star hotel
  • Degree in Hotel Management or equivalent qualification
  • Fluent in English, a second language is a plus (French, Italian, German etc)
  • Experience working in top of the range luxury island resorts in tropical locations will constitute a definite advantage.
  • Previous experience in a large luxury resorts of over 250 rooms and more than 5 F&B Outlets, with refined catering for the discerning and demanding traveler.
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies. 
  • Proven experience in working with budget, P&L, forecasting, food cost management and inventory controls
  • Proven leadership capabilities Strong leadership skills with ability to coach, mentor, train and develop your team members
  • Experience in working in multi-cultural team

 

 

About you

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The company

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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Executive Assistant Manager- Rooms

Mahé, Seychelles

Full-time, Indefinite

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