[{{ $ctrl._job.status.name | translate}}] Guest Relations Officer - Italian Language
Constance Ephelia Resort

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Job description

DUTIES AND RESPONSIBILITIES:

  • To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
  • To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Non-English speaking guests issues.
  • To ensure all customers requests are handle quickly and effectively
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests’ history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guests comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.

Candidate Requirements  :

  • Graduate/Diploma in Hotel Management
  • Excellent in speaking Italian language
  • At Least 2 - 3 years of experience as a Front Office Assistant.
  • Effective communication skills and pleasant personality are a must
  • Possession of superior interactive skills is essential
  • Knowledge of Opera
  • Possession of basic computer operating skills – MS Office/Excel is desirable
  • Expected to regularly work long hours, on evenings, on week-ends, public holidays and during cyclonic weather

 

Requirements

See description

Job type
Fulltime job
Location
Seychelles
Department
Guest Relations
Starting in
As soon as possible

Constance Ephelia Resort

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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