Guest Relation Officer (Japanese Speaking)
About the job
Duties and Responsibilities:
- To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
- To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
- To follow up on Non-English speaking guests issues.
- To ensure all customers requests are handling quickly and effectively.
- Check registration cards to ensure that all details necessary have been recorded.
- Update all existing and new guests’ history files as and when new information arrives.
- Monitor Guest comments cards and compile and distribute monthly guest comments.
- Perform analysis of guests’ comments for management on a monthly basis.
- Compile and effect mailing lists when required by hotel.
- Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
- Keep any records required for back up and future reference.
- Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
- To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
- To organize on a weekly basis the invitation for the Management cocktail.
- To keep up to date the Hotel golden book by asking High Profile guest to sign it.
- Department: Concierge
If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.
Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.
In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.
Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.