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Guest Relations Officer - Japanese
About the job
- General
- At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy
- To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests
- At all times exhibit good posture and an elegant demeanor, and speak in a polite and attentive manner
- Always address the guests with their name, keeping eye contact and smiling
- At all times take ownership of guests request and do not refer guests elsewhere
- At all times adhere to the grooming and etiquette standards of the resort
- Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues
- Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated.
- Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid standards , trough trainings
- Attend all the trainings that you are assigned to within your department or on a resort level
- Work Duties:
- Be knowledgeable of all resort facilities and of your job duties
- Follows all the time LQA and LRA standards
- Be knowledgeable of all department and general SOP’s relevant for your job tasks
- Be knowledgeable about daily TMA operation
- Attend the daily briefing and keep yourself informed about all arrivals of the day
- Check and ensure that all traces and guest requests for future arrivals have been pre arranged by coordinating with other departments and place the same information in traces
- Ensure that all arrival guests whose contacts details we know (repeaters, direct bookings) are contacted 1 week prior to arrival in order to anticipate the resort experience and offer pre-arrival assistance if needed
- Handle seaplane arrivals and departures as per training given
- Ensure that all arrival guests receive a welcome as per resort standards
- Ensure that all departure guests receive a farewell as per resort standard
- Ensure that all back to back arrival and departure guests and room moves are handled as per resort standards and in coordination with Reception Host
- Always be aware of guests arriving, in house and departing who pertain to your language specialty and assist them whenever this is necessary
- Ensure all the guests that you have checked in, pertain to your language specialty or assigned to you by GRM are contacted with courtesy calls as per resort standards
- Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, assistance during the stay and visits in outlets
- As a person in close relationship with the guests during their stay, actively collect guest preferences and pass them on to the Reservations and Profile Coordinator
- To handle and follow up promptly guest issues or requests as per resort standard
- Keep station manned at all times
- Promote and execute the booking of restaurants, private functions and excursions
- Ensure that all daily guest information documents are completed in timely manner (daily newsletter, various confirmation letters, etc)
- Coordinate with Telephone Operator, the printing of designated guest documents
- Coordinate with Porters the transfer of the guests whilst in resort
- Provide support and assistance to Reception, Telephone Operators and Porters when required.
- Escort guests for excursions if and when required by GRM, AFOM or FOM
- Assist Sales and Marketing Coordinator with site inspections/ hosting’s when required.
- Use communication tools in place to follow up on all guest arrangements or requests (Opera traces and Lotus calendar)
- Maintain the order and cleanliness of the Guest Relations/Reception and Reception Lounge areas.
- Conducts Check out
- Department: Guest Relations
About you
See description
- Language required: Japanese.
The company
If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.
Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.
In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.
Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.
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Guest Relations Officer - Japanese
Full-time, Indefinite
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