Guest Relations Officer - Japanese
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Guest Relations Officer - Japanese

About the job

  1. General
  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy 
  • To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests 
  • At all times exhibit good posture and an elegant demeanor, and  speak in a polite and attentive manner
  • Always address the guests with their name, keeping eye contact and smiling
  • At all times take ownership of guests request and do not refer guests elsewhere
  • At all times adhere to the grooming and etiquette standards of the resort
  • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
  • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated.  
  • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid  standards , trough trainings
  • Attend all the trainings that you are assigned to within your department or on a resort level

 

  1. Work Duties:
  • Be knowledgeable of all resort facilities and of your job duties
  • Follows all the time LQA and LRA standards
  • Be knowledgeable of all department and general SOP’s relevant for your job tasks
  • Be knowledgeable about daily TMA operation
  • Attend the daily briefing and keep yourself informed about all arrivals of the day 
  • Check and ensure that all traces and guest requests for future arrivals have been pre arranged by coordinating with other departments and place the same information in traces
  • Ensure that all arrival guests whose contacts details we know (repeaters, direct bookings) are contacted 1 week prior to arrival in order to anticipate the resort experience and offer pre-arrival assistance if needed
  • Handle seaplane arrivals and departures as per training given 
  • Ensure that all arrival guests receive a welcome as per resort standards
  • Ensure that all departure guests receive a farewell as per resort standard
  • Ensure that all back to back arrival and departure guests and room moves are handled as per resort standards and in coordination with Reception Host
  • Always be aware of guests arriving, in house and departing who pertain to your language specialty and assist them whenever this is necessary
  • Ensure all the guests that you have checked in, pertain to your language specialty or assigned to you by GRM are contacted with courtesy calls as per resort standards
  • Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, assistance during the stay and visits in outlets  
  • As a person in close relationship with the guests during their stay, actively collect guest preferences and pass them on to the Reservations and Profile Coordinator
  • To handle and follow up promptly guest issues or requests as per resort standard
  • Keep station manned at all times
  • Promote and execute the booking of restaurants, private functions and excursions
  • Ensure that all daily guest information documents are completed in timely manner (daily newsletter, various confirmation letters, etc)
  • Coordinate with Telephone Operator, the printing of designated guest documents
  • Coordinate with Porters the transfer of the guests whilst in resort 
  • Provide support and assistance to Reception, Telephone Operators and Porters when required.
  • Escort guests for excursions if and when required by GRM, AFOM or FOM
  • Assist Sales and Marketing Coordinator with site inspections/ hosting’s when required.
  • Use communication tools in place to follow up on all guest arrangements or requests (Opera traces and Lotus calendar)
  • Maintain the order and cleanliness of the Guest Relations/Reception and Reception Lounge areas.
  • Conducts Check out

About you

See description
  • Language required: Japanese.

The company

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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Guest Relations Officer - Japanese

Halaveli Island, Maldives

Full-time, Indefinite

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