Constance Head Office

Posted

Reservation Specialist

About the job

Job Brief

To provide an efficient and friendly luxury reservation service for all Constance Hotels, Resorts & Golf properties.

JOB SUMMARY

To provide an efficient and friendly luxury reservation service for all Constance Hotels, Resorts & Golf properties. Manage high levels of pre-stay communication with guests both verbally and written. Build and design individually tailored, accurately priced and fully personalised itineraries for each guest. Using luxury selling techniques, establish the needs of each diverse customer and upsell the outstanding attributes of each property.

DUTIES AND RESPONSIBILITIES

Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
Maintain a thorough understanding of all Constance Hotels, Resorts & Golf properties facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services & selling techniques
Manage telephone and email inquiries in a prompt and professional & timely manner and in accordance with Constance Hotels, Resorts & Golf standards ensuring accuracy and attention to detail at all times
Processing/Updating OTA Bookings in our Central Reservations’ System
To ensure that all reservations are processed/updated following established procedures with full and clear information and that they are input accurately and promptly onto the Central Reservations’ system.
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
Liaise with Revenue & other departments as required
Monitor guest satisfaction regularly and resolve any outstanding issues to ensure guests loyalty towards Constance Hotels, Resorts & Golf
Accommodate and document special requests in an accurate and efficient manner.
Liaise with each property to ensure guest requests follow up
Ensure bookings are guaranteed and no show charges/ cancellation charges are applied where appropriate

CANDIDATE REQUIREMENTS

Higher education qualification equivalent in hospitality or related field
Previous experience in the Reservations department within a 4 or 5 star hotel is a must or within a Central Reservation Office
English & French language proficiency is a must, both spoken and written
Familiar with Online Travel Agencies bookings
Knowledge of Opera
Knowledge of SynXis will be an advantage
Impressive time management and organisational skills
Dazzling telephone skills - Knowledge of LQA Reservations Standards will be an advantage
Extreme attention to details and ability to multi-task in a fast paced environment are essential.
Positive attitude and good communication skills
Commitment to delivering a high level of guest service
Ability to remain calm and composed under pressure
Must have a good numerical and creative mind

Department: Reservations

The company

Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.

We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.

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