Guest Relation Trainee (Mandarin speaking)
This position is not available anymore, but there are more Guest Relations jobs at Constance Hotels & Resorts
Closed

Guest Relation Trainee (Mandarin speaking)

About the job

JOB SUMMARY

  • To look after Chinese speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.
  • To participate in all Hotel activities and services offered to guest by displaying accurate, updated and relevant information.
  • To participate in the Hotel visits, the Eductours, Wedding and Honeymoon.
  • To look after guests database.
  • In charge of stationeries, brochures and marketing tools (books …)
  • To help out the Reception for arrivals, departures and the daily routine

JOB DESCRIPTION

Duties and Responsibilities:

Guest satisfaction:

  • To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
  • To organize Chinese speaking guest’s reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Chinese speaking guests issues.
  • To ensure all customers requests are handle quickly and effectively
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests’ history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guests’ comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.

About you

See description
  • Language required: Chinese.

The company

Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.

We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.

View profile
Closed

Guest Relation Trainee (Mandarin speaking)

Flacq District, Mauritius

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs