Guest Relation Trainee (Mandarin speaking)
About the job
JOB SUMMARY
- To look after Chinese speaking guests and therefore organizing their reservations, arrivals, in house stay, requests, departures.
- To participate in all Hotel activities and services offered to guest by displaying accurate, updated and relevant information.
- To participate in the Hotel visits, the Eductours, Wedding and Honeymoon.
- To look after guests database.
- In charge of stationeries, brochures and marketing tools (books …)
- To help out the Reception for arrivals, departures and the daily routine
JOB DESCRIPTION
Duties and Responsibilities:
Guest satisfaction:
- To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
- To organize Chinese speaking guest’s reservation, arrivals, requests, in house stay, and departures.
- To follow up on Chinese speaking guests issues.
- To ensure all customers requests are handle quickly and effectively
- Check registration cards to ensure that all details necessary have been recorded.
- Update all existing and new guests’ history files as and when new information arrives.
- Monitor Guest comments cards and compile and distribute monthly guest comments.
- Perform analysis of guests’ comments for management on a monthly basis.
- Compile and effect mailing lists when required by hotel.
- Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
- Keep any records required for back up and future reference.
- Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
- To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
- To organize on a weekly basis the invitation for the Management cocktail.
- To keep up to date the Hotel golden book by asking High Profile guest to sign it.
- Department: Guest Relations Front Office reception
About you
- Language required: Chinese.
The company
Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.
We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.
Guest Relation Trainee (Mandarin speaking)
Full-time, Indefinite
Start Date:
Latest start date: