[{{ $ctrl._job.status.name | translate}}] Reservation Agent
Constance Hotels & Resorts

JOB SUMMARY

The Reservation Agent has the main responsibility to ensure that all systems and procedures run smoothly and efficiently at all times.

DUTIES AND RESPONSIBILITIES:

• To work in close collaboration with other Reservation Agents to make sure that  all booking requests (mail, faxes, telephone calls)are replied within timely manner (24 Hours) and run smoothly.
• To provide quotation for rooms and services in the most profitable manner for the company & in the best interest of guests and deliver requested information.
• To be responsible of hotel reservation, i.e., Making and Confirming Reservations.
• To liaise with hotels to ensure proper handling of Bookings & Requests.
• To increase sales of new or additional services like Early check in, late check out, transfers, Spa, golf and any other services as decided by the company.
• To answer queries pertaining to Hotel services.
• To manage efficiently room allocation of each Tour Operators and ensure that bookings are input in system under the appropriate stock header.
• To understand and confirm booking depending on global availability of the group.
• To apply cancellation policies, Stop sales, sell and report where applicable.
• To handle properly input of all files, bookings, request ,details in the Computer system.
• To insert data information & rates properly into the Computer system.
• To up sell and cross sell in order to maximize and optimize bookings and occupancy within the group.
• To send queries for unexpected arrivals and No Shows to whom concerned.
• To manage Overbooking by proposing upgrade or compensation to clients, prior arrival.
• To monitor closely preparation of arrival passengers lists prior arrival.
• To split groups and any other market segment in the Reservation system.
• To handle customer’s request, questions
• To record and ask for guest, flight details, preferences / request/allergy etc prior arrival.
• To serve as liaison between the customers & various departments.
• To print reports and keep a good filing of correspondences.
• To ensure highest room occupancy and maximize revenue.
• To issue and follow up of Proforma Invoice to CLIENTS
• To collect and ensure that payment is well-received prior arrival for all bookings on prepayment basis.
• To liaise with credit control Department at head office in order to have a better service as regards to invoicing and debt management.
• To ask for receipt with account department and Post charges, such for rooms etc.
• To ensure that all files are handle to Account department 3 days prior arrival.
• To keep and maintain of a clean and organized working environment.
• To encourage teamwork, loyalty, and unity within the department and company.
• To develop and strengthen new and existing business relation with our partners and suppliers.
• To work as part of a team supporting the hotel by effectively coordinating & handling all reservations enquiries and bookings.
• To ensure good communications and working relationship with colleagues.
• To training of new staff within the company.

JOB REQUIREMENTS:

• High School Diploma or equivalent
• Previous guest service and reservations experience preferred
• Previous call-center experience preferred
• Excellent written and oral communication skills
• Positive interpersonal skills
• Excellent listening and comprehension skills
• Must be fluent in verbal and written English and French, an additional language would be a plus
• Excellent computer and typing skills
• Knowledge of Synxis an advantage

See description