The FO Cashier is responsible to provide fast, efficient, courteous service at all times to guests. He makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.
He is fully responsible for the Reception float and performs currency exchange and payment of invoices.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
- To organize, provide and coordinate training for new starters
- To take over Shift leader position when required
- Have a good knowledge of the local area and where to find relevant information.
- To know the operating hours of each outlets within the hotel.
- To communicate with all guest and employees in a professional and courteous manner at all time.
- Adhere to all company policies and procedures.
- Covering other Front Office department positions when required.
- Perform any reasonable task requested by the shift leaders and reception supervisor.
- Respond to guest complaints in a professional manner at all times and record all relevant information.
- Ensure the Front Desk and back offices are being kept clean and tidy at all times.
- Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
- Always use the correct standard to answer the telephone.
- Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
- Report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
- Welcome all guests upon arrival according to the ERS standards.
- Ensure that procedures for rooming are being adhered to.
- Promote the hotel facilities efficiently.
- Ensure all special requests on the arrival list are being action and followed up.
- Verify that all registration cards and keys have been prepared for the day.
- Update any information from the guest registration card onto Visual Oui.
- Liaise with the Concierge desk for the delivery and collect of luggage.
- Follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
- Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
- Reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
- Ensure that cash box and float are properly handed over by adhering the correct procedures and policies.
- Assist guest with foreign exchange by adhering the hotel policies and country laws.
- Posting and filling of all manual bills.
- Prepare authorization form for direct guest.
- Prepare the registration card for the next day.
- Verify / print / attach with departure letter the bill for the next day departure.
- Ensure that the check-in forms are correctly filled in before faxing to the central bank.
- Ensure that parcel, faxes, messages are delivered to guests on time.
- Constantly liaise with all the resort departments to ensure smooth running of the operations.
- Sorting and filling of guests’ bills from the outlets.
- Clearing out the dockets of the check out guests.
- Prepare and update the departure control sheet for the next day.
- Job type
- Front Office reception
- Starting in
- As soon as possible
- Latest start date
- July 2018
Constance Lémuria Seychelles
Its four restaurants offer exceptional dishes prepared by a brigade of Chefs, positioning Constance Lémuria Seychelles as a reference of culinary excellence in the Seychelles.
Among the various amenities available is the U Spa featuring Valmont. The hotel also has the unique 18-hole championship golf course of Seychelles.
Constance Lémuria Seychelles is an eco-friendly hotel, with its famous turtle preservation programme illustrating this commitment.