Reservations Coordinator
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Reservations Coordinator

About the job

DUTIES AND RESPONSABILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At Management discretion, direction may be given for tasks outside the scope of work described.

  1. General
  • At all times offer graceful, personalised and caring service towards all guests as you are an ambassador of the Constance Moofushi Resort Maldives service philosophy.
  • To embody, in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests.
    • At all times exhibit good posture and an elegant demeanor, and speak in a polite and attentive manner.
    • Always address the guests with their name, keeping eye contact and smiling.
    • At all times take ownership of guest requests and do not refer guests elsewhere.
    • At all times adhere to the grooming and etiquette standards of the resort.
    • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues.
    • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated.
    • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid standards, through trainings.
    • Attend all the trainings that you are assigned to within your department or on a resort level.
  1. Work Duties:
  • Be knowledgeable of all resort facilities, room types, features and rates, and of your job duties.
  • Be knowledgeable of all signed contracts and offers in place.
  • Be knowledgeable of current market situation and competitors characteristics.
  • Receive and check all reservation summaries for the upcoming arrivals from CRS.
  • Acquire, receive and action from CRS all the special requirements for the upcoming arrivals.
  • Coordinate with all resort departments in order to ensure that pre arrival requirements have been arranged.
  • Place in traces all the requests to be arranged or already arranged, so to keep other departments informed.
  • Coordinate with CRS in case of any questions for arrival or in house guests that need to be addressed with TO’s.
  • Coordinate with local TO and local handling agents when necessary.
  • Prepare reservation or arrival report when required.
  • Receive and action on-line gift requests (and on–line concierge if required).
  • Work closely with Area Sales & Marketing Executive in establishing relationship with local TO’s
  • Check the guest profiles and preferences for all upcoming arrival and forward them to FO & GRM and other HOD
  • In charge of guest preferences collection and update of the same.
  • In charge of training of other departments in domain of guest preferences collection and the importance of it.
  • In charge of encouragement and collection of guest preferences from all the departments on an established regular basis.
  • In charge of putting on everybody’s disposition known guest preferences through decided distribution channels that are available in all outlets. 
  • In charge of sending guest profiles and preferences to BIU once the guest has departed.
  • Organize the necessary filing system.
  • Participate in entertainment of TA and journalist when required by FO & GRM
  • Assist other sections of FO if and when required.
  • Perform any other duties as directed by Management

 

About you

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The company

Situated on the South Ari atoll, Constance Moofushi Maldives ideally combines the Crusoe Chic Barefoot elegance with the highest standards of Constance Hotels and Resorts.

Its All-Inclusive package which includes Super Premium branded spirits has raised the all-inclusive offering to a higher level in luxury hospitality.

The hotel offers a plunge into the Maldivian authenticity with the possibility to visit local fishing village or to experience big game fishing, trolling the Maldivian style.

At 30 minutes from Constance Moofushi Maldives the most splendid dive sites of the world where ray manta or whale shark can be observed.

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Reservations Coordinator

Moofushi Island, Maldives

Full-time, Indefinite

Start Date:

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