Constance Prince Maurice
Posted
Receptionist
About the job
Job Brief
A hotel receptionist is responsible for greeting guests, handle payment transactions, answer phone calls, and assist with guest inquiries.
Duties and Responsibilities:
- To organize, provide and coordinate training for new starters.
- To take over Shift leader position when required.
- To communicate with all guest and employees in a professional and couteous manner at all time.
- Respond to guest complaints in a professional manner at all times and record all relevant information.
- Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
- Ensure that procedures for rooming are being adhered to.
- Ensure all special requests on the arrival list are being action and followed up.
- Verify that all registration cards and keys have been prepared for the day.
- Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system.
- Ensure that cash box and float are properly handed over by adhering the correct procedures and policies.
- Assist guest with foreign exchange by adhering the hotel policies and country laws.
- Posting and filling of all manual bills.
- Prepare authorization form for direct guest.
- Prepare the registration card for the next day.
- Verify / print / attach with departure letter the bill for the next day departure.
- Ensure that the check- in forms are correctly filled in before faxing to the central bank.
- Ensure that parcel, faxes, messages are delivered to guests on time.
- Constantly liaise with all the resort departments to ensure smooth running of the operations.
- Sorting and filling of guests' bills from the outlets.
Candidate's profile:
- NC3 in Front Office or any other similar qualifications.
- Communicate fluently in French and English both orale and written.
- Minimum 2 years of experiences will be an advantage.
- Team oriented.
- Department: Reception
The company
Experience the ultimate romantic hideaway, where stunning architectural design meets relaxed luxury. Step into this high functioning deluxe paradise, and choose from one of the 64 Junior suites, 12 Familly suites, 12 Villas or the sumptuous Princely suite.
Constance Le Prince Maurice is considered as one of the best luxury hotels in the Indian Ocean.
Sheltered in 60 hectares of completely unspoilt land on the north-eastern coast of Mauritius, the hotel offers high quality facilities: the kids club, the U Spa by Sisley, sports activities and free access to the two golf courses of Constance Belle Mare Plage.
Among its culinary exclusiveness, Le Barachois is the unique floating restaurant located in a cosy atmosphere amongst the natural fish reserve. The 175m2 wine cellar contributed to Constance Le Prince Maurice’s fame, with exclusive wines and a capacity of 25,000 bottles from around the world.
