Telephone Operator
About the job
Job Brief
The Telephone Operator is responsible for managing and directing phone calls, assisting customers or clients, and providing exceptional service through effective communication and problem-solving skills.
Duties and Responsibilities:
- Answer and manage incoming calls in a timely and professional manner.
- Route calls to appropriate departments or personnel based on the caller’s needs.
- Provide clear and accurate information to callers or redirect them to the correct contact.
- Assist callers with inquiries, concerns, or service requests, ensuring a positive experience.
- Record and relay messages accurately and promptly.
- Maintain up-to-date call logs and communication records.
- Operate and maintain telephone systems, including multi-line phones and voicemail systems.
- Coordinate with internal teams to facilitate effective communication and resolve issues.
Candidate's Profile;
- NC3 Front Office or any other similar qualifications.
- Proficient in both verbal and written communication in English and French.
- Previous experience in a customer service or telephone handling role preferred.
- Department: Reception
The company
Experience the ultimate romantic hideaway, where stunning architectural design meets relaxed luxury. Step into this high functioning deluxe paradise, and choose from one of the 64 Junior suites, 12 Familly suites, 12 Villas or the sumptuous Princely suite.
Constance Le Prince Maurice is considered as one of the best luxury hotels in the Indian Ocean.
Sheltered in 60 hectares of completely unspoilt land on the north-eastern coast of Mauritius, the hotel offers high quality facilities: the kids club, the U Spa by Sisley, sports activities and free access to the two golf courses of Constance Belle Mare Plage.
Among its culinary exclusiveness, Le Barachois is the unique floating restaurant located in a cosy atmosphere amongst the natural fish reserve. The 175m2 wine cellar contributed to Constance Le Prince Maurice’s fame, with exclusive wines and a capacity of 25,000 bottles from around the world.