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Corinthia Hotel London

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Guest Relations Manager

About the job

About Corinthia:

Corinthia Hotel London combines contemporary flair with traditional grandeur. Situated in the cultural heart of the capital, the hotel features 294 beautifully appointed bedrooms, including 7 penthouses and 42 suites, with 24-hour flexible check-in/check-out, elegant restaurants and bars and the largest, most breath-taking spa in London.
London’s most exciting luxury 5* hotel opened its doors in spring 2011 and offers exceptional opportunities for individuals who are professional craftspeople in their chosen career, and we are seeking this pivotal role within our expanding Reservations team.

The Guest Relations Manager has direct responsibility for the daily acknowledgement of all guests visiting the hotel and for the information of all departments on the guest’s arrival and preferences.

Role and Responsibilities:
• To actively promote the services and facilities available to guests within the hotel and the Corinthia Hotel Group, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, Espa and Food & Beverage facilities, etc.)
• Takes a proactive approach to the Guest Relations activities, anticipating potential opportunities.
• Positively influences others in the team and clearly enjoys working with people
• Supports the hotel operation in times of demand.
• Maintain effective communication within the department and ensure that the Director of Front of House is kept well informed of any issues/queries/VIP Guest requests that have arisen.
• To ensure that Guest Relations, Business Centre, and Butlers is correctly staffed and trained with a suitable team for their function, and to ensure that these team members can perform their duties to the standard required by the hotel and the company
• To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilisation.

Benefits include: ·20 paid holidays per annum (plus bank/public holidays) ·Complimentary dry cleaning of business attire/uniform ·Discounted Salon, Spa, Food and Beverage and accommodation rates – in London and across our the Corinthia Hotel International portfolio ·Complimentary meals on duty ·Professional learning and development programs ·Intra & intercompany transfer opportunities (subject to service & performance) ·Stakeholder pension entitlement ·Season ticket loan ·Childcare vouchers
Department: Guest Relations Management

About you

Experience:
·Previous guest exposure in the Tourism and Hospitality Industry desired
·Previous team leading experience
·Train the trainer experience
·Crisis management

Requirements
·To lift stationary and carry floats and guest luggage
·Shift working
·Flexible schedule

Language required: English.

The company

Corinthia Hotel London combines contemporary flair with traditional grandeur. Situated in the cultural heart of the capital, the hotel features 283 beautifully appointed bedrooms, including 7 penthouses and 47 suites, with 24-hour flexible check-in/check-out, elegant lounges, restaurants and bars and the largest, most breath-taking spa in London.

A career with Corinthia Hotels provides you with a wealth of exposure and experience in genuine hospitality. We believe in delivering a quality service through the execution of high standards as well as the individual contribution of every team member.

We take pride in living our service promise – the Craftsmanship of Care – and we shall make sure that you are provided with a repertoire of skills that will transform you into an expert in luxury hospitality. We believe in the personal and professional development of our team members and it is part of our mission to promote committed and promising individuals to future leadership positions within Corinthia Hotels.

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