Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
- This role is a temporary assignment from July 2018 through to
- Candidates must be available to work full-time hours (8hrs per day, 5 days per week) across office opening hours.
- Office opening hours are 07:00 - 22:00 Monday to Sunday.
- Job type
- Cork, Ireland
- Starting in
- As soon as possible
- Contract duration