Reservations & Sales Specialists- Multi-lingual Roles

[{{ $ctrl._job.status.name | translate}}] Reservations & Sales Specialists- Multi-lingual Roles
Cork GRSCC

Posted
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Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?
At our Cork, Customer Engagement Centre, we support to our guests and hotels throughout the world by providing a level of service excellence that is second to none which in turn creates exceptional guest experiences.

Job Summary
 
     Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements:

Prior experience in hospitality/sales or a customer facing role is preferred.

Fluency in spoken English &/or any one of the following languages (Dutch, German, French, Italian, Spanish) is essential for this role.


Hours:
Open 7 days a week. 8 hour shifts can range from a 7am start untill a 10pm finish. 40 hours a week.


Benefits

  • Private Health Insurance
  • Life Assurance from the first day of Employment
  • Pension scheme with monetary contribution by the company
  • Relocation is provided for successful candidates who reside outside of Ireland.
  • Up to 100% Educational Assistance on approved courses
  • Career Progression and Personal Development
  • Employee Assistance Program Consultants
  • Hugely discounted rates for both Marriott associates and Friends and Family at all Marriott properties
  • A variety of Local discounts
  • Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
  • Participation in Tax Relief schemes such as the Bike to work scheme and Bus to work scheme.
  • Awards and Recognition, with financial value
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Cork, Ireland
Department
Reservations
Starting in
As soon as possible

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