[{{ $ctrl._job.status.name | translate}}] F&B Director
Costa Crociere

Posted

Job description

Aim of the position:
Manages all F&B outlets to ensure that Company standards related to Hotel/F&B services are planned, achieved and maintained at all times. Works to continuously improve Guests and Crew satisfaction levels while maximising the financial performance in all area of responsibility

Main responsibilities:
Manages, organizes, directs and supervises all F&B outlets, both for Guests and Crew, by establishing and communicating goals and objectives as per Company standards and F&B SOP’s Manuals to all colleagues and subordinates, in order to guarantee satisfaction scores
Leads the onboard F&B Management Team to plan, execute, supervise and maintain all F&B services, monitoring quality assurance and product consistency of all services lines, while providing direction for all day to day operations in accordance to Company SOP's
Completes full operational walkthroughs during meal times, repeated cyclically during opening times in all F&B venues, in order to ensure all outlets are well managed and supervised as per Company standards and SOP’s manuals
Ensures that all F&B equipment is working properly, having all F&B Departments submitting all required work orders in a timely manner, following up the completion of those reported technical issues, in order to ensure the continuity of all guest and Crew services
Prepares, reads, understands and answers a variety of business reports and correspondence for all onboard or shore side recipients
Completes objective Evaluation Forms for all F&B Department Heads, identifying strengths, weaknesses and development areas, with all pertinent supporting evidence, in order to suggest the action plan required for the given position to meet Company objectives
Supervises and resolves operational matters in both Guest and Crew areas, taking responsibility and accountability when required by the Hotel Director, in order to provide best possible customer service for both internal and external Guests
Advocates sound financial and business decision making, utilizing interpersonal and communication skills in order to deliver presentations in front of groups to share information efficiently and effectively, lead, influence, and encourage

Requirements

Secondary School in Hotel or Tourism (hospitality) and at least 4 years experience in Hotel, Resorts or Cruise Industry, in dining, bar or culinary services or
Associate Degree or Bachelor Degree in Hotel or Tourism management (AS o BS) and at least 2 years experience in Hotel, Resorts or Cruise Industry
F&B onboard management experience is preferred
Team organization: planning, scheduling and management
Cost and revenue management
Guest handling: issue resolution process and communication
Bar: product knowledge, outlets organization and beverage trends
Galley: knowledge of galley stations functioning and structure, operational hours and production times
Restaurant: floor management, rank assignments and duties
MS Office package (Word, Excel, Powerpoint)
Good knowledge of Italian and English languages (at least B2)
Another European language (at least B1)
Job type
Full-time
Location
Genoa, Italy
Department
Management, F&B service
Languages
English, Italian, German (optional), French (optional), Spanish (optional)
Starting in
As soon as possible
Duration of the contract
6 months
Positions available
2
Accommodation
Meals and accomodation paid by the Company
Other benefits
Uniforms included Health assistance and assurance

Costa Crociere

Costa Crociere is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.
For over 70 years, Costa's dedication to bring happiness and new experiences to cruising has propelled our growth and success to become an industry leader. Our pioneering spirit is the rudder that steers our forward-thinking attitude. Our work is meaningful and we can see the impact of our efforts.
We are explorers and pioneers with a passion for making human connections across the room and across the world. Your career is an exploration of your potential.
Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.
Are you ready to join?

Visit www.career.costacrociere.it

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