[{{ $ctrl._job.status.name | translate}}] Hospitality Operator - German speaking (Onboard)
Costa Crociere

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Job description

As Hospitality Operator, you will be the main reference for the information and requests of our Guests. You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service

Main Responsibilities:
•Being responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requests
•Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
•Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities

Requirements

Secondary School (Tourism or Languages is a plus)
•At least 6 months experience in Hotels in similar positions (receptionist, customer service)
•Enthusiastic and good communicator
•At ease with public speaking
•Problem solving oriented
•Computer literacy
•German mother tongue
•English knowledge B2
•Other language knowledge B1 / B2
•Italian knowledge is an advantage
•Shipboard experience is a plus
Job type
Full-time
Location
Berlin, Germany
Department
Front Office reception, Tourism, Guest Relations, Customer Service
Languages
German, English
Starting in
As soon as possible
Latest start date
December 2019
Duration of the contract
6 months
Positions available
10
Accommodation
Paid by the company
Other benefits
Meals & Uniforms are included

Costa Crociere

Costa Crociere is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.
For over 70 years, Costa's dedication to bring happiness and new experiences to cruising has propelled our growth and success to become an industry leader. Our pioneering spirit is the rudder that steers our forward-thinking attitude. Our work is meaningful and we can see the impact of our efforts.
We are explorers and pioneers with a passion for making human connections across the room and across the world. Your career is an exploration of your potential.
Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.
Are you ready to join?

Visit www.career.costacrociere.it

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