[{{ $ctrl._job.status.name | translate}}] French Hospitality Operator (Shipboard) ONBOARD
Costa Cruises France

Posted

Job description

Aim of the Position

As Hospitality Operator, you will be the main reference for the information and requests of our Guests. You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service



Main Responsibilities

Being responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requests
Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities

Requirements

Secondary School (Tourism or Languages is a plus)
At least 6 months experience in Hotels in similar positions (receptionist, customer service)
Enthusiastic and good communicator
At ease with public speaking
Problem solving oriented
Computer literacy
French mother tongue
English knowledge B2
Other language knowledge B1 / B2
Italian knowledge is an advantage
Shipboard experience is a plus
Job type
Full-time
Location
Paris, France
Department
Front Office reception, Guest Relations
Languages
French, English (optional), Italian (optional)
Starting in
As soon as possible

Costa Cruises

Costa Cruises, Europe's number-one cruise company, offers the best in Italian style, hospitality and cuisine. Its fleet, the largest in Europe, has 15 ships.

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