[{{ $ctrl._job.status.name | translate}}] British International Host/Hostess (Shipboard) ONBOARD
Costa Cruises UK

Posted

Job description

Onboard - * (Primary)
Job Description
Aim of the Position

As International Host / Hostess, you will provide personalized customer service, language assistance and translations to our Guests, enhancing understanding and enjoyment of their exciting Costa experience



Main Responsibilities

Acting as point of reference for Guests thru public relations by removing language barriers
Taking care of the daily cruise program to assure the correct translation of written material in the relevant language such as menus and flyers, organizes informative speeches
Supporting the various revenue services through a constant communication and promotion to maximize revenue and Guest satisfaction
Providing constant feedback about the most frequent requests of the nationality groups or remarks received to evaluate the cruise atmosphere

Requirements

Secondary school (Tourism or Humanities)
At least 6 months experience in tourism (i.e. reception, tour guiding)
Enthusiastic and good communicator
At ease with public speaking
Familiar with sales techniques
Problem solving oriented
Computer literacy
English mother tongue
Other language knowledge B1
Italian knowledge is an advantage
Shipboard experience is a plus
Job type
Full-time
Location
London, United Kingdom
Department
Hostess, Front Office reception, Guest Relations
Languages
English, Italian (optional)
Starting in
As soon as possible

Costa Cruises

Costa Cruises, Europe's number-one cruise company, offers the best in Italian style, hospitality and cuisine. Its fleet, the largest in Europe, has 15 ships.

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