[{{ $ctrl._job.status.name | translate}}] Assistant Spa Manager
Coworth Park - Dorchester Collection

Posted

Job description

 

To assist in leading the Spa team (permanent and freelance staff) in providing a consistently outstanding standard of service.  To assist in managing the overall  Spa operation.
To take responsibility in particular for the treatment operation e.g. training, motivation and nurturing of therapists, standards, stock control and ordering, rotas, etc


In conjunction with the Spa Manager, lead, motivate and co-ordinate the Spa team to enhance performance, achieve business goals and service standards:-

  • Manage shift coverage, work load and resource distribution
  • Provide day to day direction and allocation of tasks
  • Carry out induction, treatment and standards training and keep records
  • Monitor and evaluate team performance and perform Personal Development Reviews


Undertake tasks in areas of responsibility and exceed guest expectations:-

  • Assist Spa Manager in interviewing and trade testing applicants
  • To provide rotas by agreed time
  • To stock take, control and order stock as required for all treatment and retail stock
  • Research and develop new treatments


Manage and monitor operational effectiveness of area in order to comply with hotel and legislative standards:-

  • Identity and rectify shortcomings in treatment standards
  • Ensure treatment standards meet health and safety requirements and that treatment contra-indications are specified and adhered to
  • Carry out  specific project work when required
  • Carry out treatments when exceptional circumstances require
  • Assist the Spa Manager in managing the overall operation, leading the team and take full responsibility in his/her absence 

Manage business to exceed guest expectations and maximize revenue:-

  • Control costs and manage staffing to meet business demands and to maximize revenue
  • Continuous improvement of operational processes and service standards
  • Anticipate needs of the guests, maximize guest satisfaction and manage service recovery situations
  • Ensure all team members are enabled to deliver consistently excellent service

Provide effective day to day communication with guests, leaders and teams:-

  • Seek and disseminate information
  • Participate in meetings and lead therapists meetings

Requirements

See description

Job type
Full-time
Location
Ascot, United Kingdom
Department
Spa & Wellness
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Coworth Park - Dorchester Collection

Coworth Park is a 70-room luxury country house hotel and spa set in 240 acres of picturesque Berkshire parkland just 45 minutes from central London and 20 minutes from Heathrow airport. Its location, unrivalled in the UK for the ease and convenience of its transport links, is also enhanced by its own helipad. The estate includes an eco-luxury Spa with indoor pool and three restaurants including the Spatisserie, relaxed dining in The Barn and fine-dining at Restaurant Coworth Park. The only UK hotel to feature its own polo fields as well as an exceptional equestrian centre, current facilities include stabling for 30 horses together with self-contained accommodation for grooms and a full programme of polo tournaments.

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