[{{ $ctrl._job.status.name | translate}}] Group Spa Operations Manager
Crown & Champa Resorts

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Job description

The Group Spa Operations Manager will assist the Group Spa Director in all facets of the day to day running of the business with a special emphasis on the systematic & strategic approach to Spa Quality Management with particular focus on creative and innovative strategies in training and development.
Public relation, sales & marketing, recruitment and purchasing are other key area of focus. The all over all objective of this position is to assist to brand and strengthen Duniye Spas market position by expanding and maximizing in-house as well outside business opportunities and to achieve/exceed the budgeted sales goals ensuring maximum profitability.

Requirements

• Assist to develop spa service menus and wellness programs
• Assist in project management
• Assist to develop and perform comprehensive and innovative training and team development programs for all positions and areas of the operation
• Assist/overlook the day to day running of the business including staffing/transfers/promotional activities
• Assist in social media strategies
• Assist to plan, develop and coordinate an annual media marketing plan
• Assist in yearly local spa market analysis and conduct competitor analysis
• Assist to further develop and implement high quality operational standards
• Establish, train and implement merchandizing standards
• To systematically gather, analyze, review and document guest feedbacks, make recommendations
• Coordinate, recommend and plan promotional activities to increase revenue
• Maintain, update and standardize internal communication tools, forms, policy & procedures, manuals
• Attend repeat guest cocktail party/welcome meetings, where applicable
• Establish means of internal communication to ensure effectiveness in operation
• Monitor, reconcile and co-ordinate weekly, monthly operational reports, statistics
• Perform administrative task as required
• Co-ordinate multiple work task with Spa Managers, Supervisors, Administrator
• Represent the Group Spa Director during absence
Job type
Fulltime job
Location
Maldives
Department
Spa & Wellness, Administration & General
Languages
English
Starting in
July 2018
Latest start date
August 2018
Duration
More than 1 year
Pay range
competitive salary
Accommodation
provided
Other benefits
meals, laundry services, utilities, off days, 30 days paid vacation leave + ticket, mandatory health insurance

Crown & Champa Resorts

Crown & Champa Resorts "CCR" is a trade name for a group of resort hotels in the Republic of Maldives, owned and operated by various Maldivian and foreign partners, whose common interest is to work together to achieve better business performance. These common interests include but are not limited to: new development, design, concept, construction, marketing & sales, operations, finance, purchasing, and human resources development.

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