[{{ $ctrl._job.status.name | translate}}] Guest Services Manager
Crown & Champa Resorts


Job description

To direct, administer, lead and motivate the activities of the entire operation of the Resort and to ensure that long‑term financial stability goals are achieved. To render service to society and provide the opportunity for the people engaged in the operation of the Resort to develop to their fullest potential and obtain a sense of accomplishment. To act on the development of marketing, financial performance, personnel and service to all guests and employees of the entire resort.

Will be responsible for managing the Executive team and overall resort targets to deliver an excellent guest experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards.


• To develop a plan of action for the Resort, both short and long range in nature, which will ensure meeting the established purpose: Authority #1 - to act.
• To develop and sustain operating budgets which are as accurate as possible and stay within these guidelines.
• To guide and direct the Department Heads and any other appropriate employees in the development and execution of effective programs in: Human Resources management, financial planning, merchandising, planning new markets and plotting growth via aggressive sales marketing, profit and loss responsibility and leadership and motivational skills. To be astute in detailed service skills as it relates to our industry.
• To develop a plan or organization showing both structure and personal needs that is compatible with the plans for the Resort's growth and development: Authority #2 - to consult.
• To recruit and develop the necessary key personnel and Department Heads consistent with the plans for the operation of the Resort.
• To develop, with the Human Resources Manager, a management development program consistent with the projected manpower needs.
• To develop a plan of organization showing the structure of the area of responsibility.
• To take responsibility for the day-to-day operation of the departments listed under working Relationships" within the structure of the Resort's policies and procedures and as instructed by Corporate.
• Review and evaluate all direct line administrative management personnel listed on the Resort's organizational chart in accordance with Resort policies.
• Conduct a quarterly review and submit proposed changes for Resort price structure, labor standards, Resort inventories and capital improvements.
• Analyze profit and loss statement monthly and bring major discrepancies to the attention of corporate headquarters. Explanation of the discrepancies should be provided.
• Review all staff and promotion checks daily.
• Review all uncollectible accounts with write-off recommendations with the Accountant.
• Attend at least four departmental staff meetings each month and chair a weekly Executive Committee Meeting and a weekly Department Head Meeting.
• Coordinate and review completion of annual operating budget and capital and special Repair and Maintenance Budget.
• Review cashier over/shortages, employee overtime, approve monthly forecasts on sales and labor.
• Inspect entire Resort continuously and coordinate annual room’s inspection with the Director of Operations, coordinating and reporting back.
• Monitor accounts payable. Sign all payment vouchers, making certain bills are correct and current. Answer complaints within 24 hours. Review Guest Comment Cards and act accordingly.
• Prepare annual budget and 5-year plan to present to Corporate by 90 days prior to the close of the fiscal year.
• Assure that all CCR policies and procedures are followed.
• Assure that all quality, service and controls conform to the established standards set forth by CCR and local management.
• Develop for each element of the operation, performance objectives, both short and long range, that supports the projections for this Resort.
• Develop and sustain systems of control that enable each person to accurately measure his/her accomplishments in relation to the predetermined objectives.
• Review all prices on a quarterly basis in accordance with corporate policies.
• Establish and review with Executive Committee, procedures for fire, riot, extortion and cash security.
• Monitor operations of the Safety Committee and ensure written reports are submitted to all concerned.
• Ensure all policies and procedures relative to liaison with landowner are adhered to ensure smooth relationship.

Note: Detailed position description will be given
Job type
Front Office reception, Guest Relations
German, French (optional)
Starting in
As soon as possible
Latest start date
August 2018
More than 1 year
Pay range
Competitive Salary and Service Charge
Other benefits
meals, laundry services, utilities provided, accummulated offdays, public holidays. 30 days paid annual leave + ticket to home country. report to work ticket, health insurance (limits apply), annual salary increment and bonus

Crown & Champa Resorts

Crown & Champa Resorts "CCR" is a trade name for a group of resort hotels in the Republic of Maldives, owned and operated by various Maldivian and foreign partners, whose common interest is to work together to achieve better business performance. These common interests include but are not limited to: new development, design, concept, construction, marketing & sales, operations, finance, purchasing, and human resources development.

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