[{{ $ctrl._job.status.name | translate}}] Guest Services Supervisor - Korean
Crown & Champa Resorts


Job description

To organize and assist the Guest Services Manager in order to maintain the highest level of courteous, professional, and efficient service to all guests. Liaise with related Departments to ensure profitability, control costs and quality standards to ensure total guest satisfaction.


• Helps organize guest services including activities and entertainment, and prepares action plans to implement successful programs. Revises programs, creates new ones including special requests in order to maintain guest’s satisfaction.
• Helps lead guest services programs to ensure that goals are achieved. This generally means acting as the “lecturer” for the “around the island” slide show, the marine conservation presentation, etc., making a “round” in the dining rooms, etc. Active involvement is required. Updates the Notice Board regarding daily activities and excursion reservations.
• Helps liaise with related Departments to ensure that required support is provided in a timely and suitable manner. Continuously evaluates the performance and encourages improvement of the guest related services of personnel in the Departments.
• Interacts positively with guests during all arrivals and departures. Takes action to resolve problems to the satisfaction of all parties, as best as possible. Monitors guest satisfaction programs, and works towards achieving complete guest satisfaction. Maintains a log of comments based on Guest Comment Cards, and forwards to General Manager at month’s end. Implements and executes a policy to reply to all guest comments within an acceptable time period, including on the Resort website, as well as prepares the response to guest claims received from whatever source.
• Helps develop the operating tools necessary and incidental to modern management principles, e.g., budgeting, forecasting, purchase specifications, report preparation and presentation, etc. Helps prepare a list of required supplies, and checks that items are ordered and received in a timely manner to ensure that they are on hand at all times.
• Helps implement effective control of all costs and expenses including labor, supplies, equipment, etc., and the proper use thereof, in order to achieve Department budget goals.
• Helps prepare Position Descriptions, conducts scheduled employee meetings, etc.
• Performs other duties as assigned
Job type
Administration & General, Front Office reception, Guest Relations
Starting in
As soon as possible
More than 1 year
Pay range
Competitive Salary and Service Charge
Other benefits
meals, laundry services, utilities provided, accummulated offdays, public holidays. 30 days paid annual leave + ticket to home country. report to work ticket, health insurance (limits apply), annual salary increment and bonus

Crown & Champa Resorts

Crown & Champa Resorts "CCR" is a trade name for a group of resort hotels in the Republic of Maldives, owned and operated by various Maldivian and foreign partners, whose common interest is to work together to achieve better business performance. These common interests include but are not limited to: new development, design, concept, construction, marketing & sales, operations, finance, purchasing, and human resources development.

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