[{{ $ctrl._job.status.name | translate}}] F&B Service Attendant
Crowne Plaza Brussels Airport

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Job description

Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. As an F&B Service Attendant-Waiter, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Your day-to-day:

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Look smart – wear your uniform with pride
• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
• Greet guests in a pleasant manner
• Take beverage and food orders in a prompt and professional manner
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service • Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Requisition all necessary supplies in line with hotel procedures and manage inventories
• Receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift in line with hotel procedures
• Check bar and seating areas for cleanliness and attractiveness ensuring all standards are aligned to company and local legislative standards. Inspect all equipment and machinery for proper operation.
• Responsible for the right mise-en-place to perform excellent during service period
• Perform other duties as assigned

Requirements

What we need from you:

• Look smart – wear your uniform with pride
• Great communication skills
• Basis reading, writing and math skills
• Formal bartending training preferred.
• Respect the sequence of service
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
• Ability to handle, carry or lift items weighing up to 23 kilograms.
• Speak French/Dutch and knowledge of English
Job type
Full-time
Location
Brussels, Belgium
Department
F&B other, F&B service
Languages
English
Starting in
As soon as possible
Duration of the contract
6 months
Other benefits
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Crowne Plaza Brussels Airport

The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux.

The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies.
All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace.

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