[{{ $ctrl._job.status.name | translate}}] Meetings and Events Coordinator
Crowne Plaza Brussels Airport

Posted

Job description

As a Meetings & Events Coordinator you will manage and coordinate all conferences, meetings, group functions and group activities. You will also assist in the daily work flow and ensure a spotless administration. You produce an outline of the event’s needs. This outline should include details as meeting space, lodging for guests, food and drink accommodations, telecommunications, audio-visual needs and transportation.

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Look smart – wear your uniform with pride
• Preparation of BEO (Banquet Event Orders) and responsible to ensure they are issued & distributed in a timely way
• Prepare all typed materials like proposals, contracts, signage, change forms and all other inter-departmental forms accurately
• Distribute daily events reports to ensure communication to all internal departments throughout the hotel
• Answer banquet and outdoor catering sales inquiries and routing them to the appropriate manager of handling
• Monitor all correspondence to ensure it meets with Hotel policy, procedures and standards
• Work closely with Banquet Manager to ensure all aspects of the event have been cost effective and serviced both clients and the hotel needs
• Tour, inspect and monitor banquet rooms and presentations
• Demonstrate a “can-do” attitude at all times
• Maintain high standards of personal appearance and grooming
• Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience and to gather information for future meeting needs
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
• Arrange all details of meetings and conventions to include room set-up, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services.
• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
• Communication client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service
• Ensure accurate follow up and communication internally and to the guests/clients
• Ensure that Opera Sales and Catering/other Banqueting software are updated daily for all event bookings
• Ensure that all accounts are properly updated in the banqueting system
• Ensure there are enough sales kits available for any customer visit
• Ensure feedback received from host/guests are passed on to all departments
• Ensure a positive working relationship between all departments
• Generate various reports from banqueting systems and excel to track group and events revenue etc.
• Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner
• Maintain valid call objectives and relevant action plans for key accounts/key prospects and ensure all follow-up is done in a timely manner
• Maintain an up-to-date activity and rate information for each account on the banqueting system

Requirements

• Great communication skills
• Knowledgeable at negotiations and sales
• Confident at presenting presentations
• Receptive/flexible/understanding to guests needs and demands
• Bachelor’s degree/higher education qualification
• Must speak fluent English and either Dutch or French.
• Any other language is a plus!
• Well-groomed and professional appearance.
• Result orientated & driven
Job type
Full-time
Location
Brussels, Belgium
Department
Events
Languages
English, Dutch (optional), French (optional)
Starting in
As soon as possible
Duration of the contract
6 months
Other benefits
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Crowne Plaza Brussels Airport

The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux.

The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies.
All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace.

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