[{{ $ctrl._job.status.name | translate}}] F&B Trainee
Crowne Plaza Brussels - Le Palace

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Job description

Under the supervision of a F&B Manager, F&B Supervisor or Chef de Rang and within the limits of established InterContinental Hotels Group Policies and Procedures, operates a bar and ensures that guest needs are satisfied. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.


Key responsibilities

Deliver Food and Beverage service of high standard and in accordance with departmental SOP

 Communicates to his/her superior any difficulties, guest comments and other relevant information

 Establishes and maintains effective employee working relationships

 Attends and participates in daily briefings and other meetings as scheduled

 Attends and participates in training sessions as scheduled

 Prepares for service by ensuring:

o Grooming is impeccable and in accordance with IHG personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Requirements for special occasions are ready
o Music is on
o Lighting is on
o Outlet is ready for service and guest comfort

 Carries out effective service by ensuring:

o Guests are greeted and seated
o Daily beverage specials are explained and up-sold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food and beverage orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Front of House and Back of House is clean
o Used ashtrays are regularly cleaned
o Guests are conversed with in relation to the food and beverage products

 Carries out effective beverage service by ensuring:

o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard

 Patron care standards are adhered to by ensuring:

o Guests are advised on alcoholic beverages
o The strengths of alcohol is advised and guests are advised as to their effect
o Compliance with legal provisions of local liquor codes
o Level of intoxication of guests is assessed and appropriate action taken
o Advise guest on the hotel’s policy of smoking
o Monitor factors which interfere with the total experience of the guest

 Cellar operations are carried our including:

o Correct use of refrigeration system
o Effective operation of the post-mix syrups bulk dispense system
o Operating the beer reticulation system
o Adhering to stock control procedures

 Take appropriate action to resolve guest complaints

Self Management

 Comply with Hotel Rules and Regulations and provisions contained in the

Employment Handbook

 Comply with Company Grooming Standards

 Comply with Time and Attendance Policies

 Actively participate in training and development programs and maximize opportunities for self development

Customer Service

 Demonstrate service attributes in accordance with industry expectations and company standards including:

 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints
 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

To present your self please leave your video on the StartMondayapp: https://jobs.startmonday.com/?widgetJobId=5937ad8864f25c0011add5e5&mode=Detail
Job type
Brussels, Belgium
F&B other, F&B service
French, English (optional)
Starting in
September 2019
Duration of the contract
4 months
Pay range
350€ or 500€ for foreign students
Other benefits
1 meal per working day, dry cleaning service for working clothes, transport card for Brussels area only

Crowne Plaza Brussels - Le Palace

Dating back to 1908, Crowne Plaza Brussels - Le Palace is an historic landmark in Brussels, situated in the Northern quarter. Nevertheless, the hotel is fully renovated and it offers the most contemporary, business-ready amenities

Today the hotel is committed to preserving its unique traditions while providing new and modern comforts to its guests. The Crowne Plaza is an internationally awarded innovative and leading business hotel. It goes without saying that the hotel works on consistently delivering unique experiences and solid results through a dynamic, focused and inspirational team.

The 354 guestrooms have a unique style, Art Nouveau and Art Déco inspired. 18 meeting rooms - including the ballroom which can host up to 700 delegates - make it the biggest conference hotel in the city center. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less.

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