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Meetings & Events Operational Executive
Crowne Plaza Brussels - Le Palace


Job description

We want you.
What’s your passion? Whether you’re into sports, fashion or adventure, at Crowne Plaza Brussels - Le Palace we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create a hotel guests love.
We have a job opening for a Meeting & Events Operational Executive who wants to join as from
September 2019 a loyal, energetic and enthusiastic team.
You will responsible for Meeting Success in the Crowne Plaza Meeting, Conference and Event segment.

Key responsibilities
• You are the primary point of contact for event organizers as from the signing of the contract, as well as during and after the event. It will be your responsibility to make sure everyting runs flawless and smoothly.
• You will be the intermediate between the client and the teams involved.
• You will spend 70% of your time on pre- & post-event administration. 30% of your time will be dedicated to checking if all the client’s requests have been met (meeting room set up, timings, last minute changes, ...).
• Ensure that all client requirements have been confirmed and that these details are accurately and thoroughly communicated in time to the hotel operation team.
• Ensure effective and productive coordination and service delivery with AV supplier.
• Ensure regular client contact when meetings/events are in-house through Daily Meetings
• Debrief, and ensure that all hotel operational details are executed correctly.
• Ensure correct and accurate billing and confirm with client upon conclusion of event.
• Follow up with client to obtain event feedback and identify further business opportunities.
• Ensure client feedback is communicated, followed up internally and manage any possible issues with clients within 24 hours.
• Have a good knowledge of competitor activities to ensure our product and services are ahead of competition. In conjunction with the Meeting & Events Operational Supervisor, provide creative input to meetings
• Support the Sales team during site inspections.
• Product Development to maintain our unique services and to develop innovative product and revenue opportunities.

Key Relationships
• Sales team
• Hotel Operations
• Reception
• Accounting
• Reservations


Ideally you have at least 2 years’ experience in a similar role in the hospitality sector or you have background in event management. However, we also welcome junior profiles so we can help you grow in your preferred field of expertise. You have excellent communications skills, written & oral proficiency in English and French. A good knowledge of Dutch is a plus. You have profound computer skills (Windows and MS Office) and preferably you already worked with Opera Sales & Catering. Other plusses are knowledge of the Brussels’ hotel market and IHG systems. We want you to know to be results-driven, but also being customer relationship oriented. You are able to provide solutions, work under pressure and within tight deadlines. You are a team player, you are willing to learn and you can adapt easily to changes. Last but not least, you have a keen eye for detail and you can manage several tasks at the same time.
In return, we’ll give you a competitive benefits package including salary and discounted
accommodation worldwide. You’ll have the chance to work with a great team of people, and most importantly, we’ll give you Room to be Yourself.
So what’s your passion? Are you the creative, stress resistant and flexible colleague we are looking for? Please apply and tell us how you can bring your individual skills to Crowne Plaza Brussels - Le Palace. And who knows, you’ll be joining our team tomorrow.
If you have any questions regarding this job opportunity, don’t hesitate to contact the Human Resource manager Stephanie Caubet at


Job type
Brussels, Belgium
English, French, Dutch (optional)
Starting in
As soon as possible
Duration of the contract
Meeting Events Operational Executive.pdf

Crowne Plaza Brussels - Le Palace

Dating back to 1908, Crowne Plaza Brussels - Le Palace is an historic landmark in Brussels, situated in the Northern quarter. Nevertheless, the hotel is fully renovated and it offers the most contemporary, business-ready amenities

Today the hotel is committed to preserving its unique traditions while providing new and modern comforts to its guests. The Crowne Plaza is an internationally awarded innovative and leading business hotel. It goes without saying that the hotel works on consistently delivering unique experiences and solid results through a dynamic, focused and inspirational team.

The 354 guestrooms have a unique style, Art Nouveau and Art Déco inspired. 18 meeting rooms - including the ballroom which can host up to 700 delegates - make it the biggest conference hotel in the city center. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less.

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