Executive Assistant Manager (EAM)

[{{ $ctrl._job.status.name | translate}}] Executive Assistant Manager (EAM)
Crowne Plaza


Job description


What''s your passion? Whether you''re into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.

At the moment we''re looking for Executive Assistant Manager (EAM) to join our energetic, enthusiastic and passionate team at Crowne Plaza Jordan Dead Sea Resort & Spa.

Crowne Plaza Jordan Dead Sea Resort & Spa enjoys a prime location at the Dead Sea area. Crowne Plaza Jordan Dead Sea Resort & Spa is only a 45-minute drive from Queen Alia International Airport. The 420 rooms equipped with an array of modern amenities and latest technology and top luxury spa with 6000 m2

For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with five flexible function rooms. Over 450 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

As Executive Assistant Manager (EAM) you will be reporting directly to the General Manager and below are some of the key responsibilities:


·         Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability


·         Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities


·         Coordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate


·         Manages the functions of all hotels personnel through supervision of the hotel department heads


·         Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed


·         Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive programs and judicious planning and management of FF&E as directed


·         Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees


·         Monitors applicable laws and regulations, including Health and Safety, and ensures compliance


·         Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity


·         Establishes and maintains a prominent level of visibility and involvement in the property and business, social and governmental communities as appropriate


·         Establishes and maintains effective employee relations


·         Contributes in installing and monitoring cash management programs including inventories and receivables


·         Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage


·         Reviews energy conservation program to ensure minimum energy and utility consumption without sacrificing human comfort


·         Monitors purchasing practices to ensure compliances with IHG policy and procedures


·         In the absence of the General Manager, assumes responsibilities as appropriate. Keeps General Manager informed of any unforeseen events, which may occur in his/her absence


·         Assists in selling hotel through personal involvement with all potential markets as required


·         Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local laws and regulations


Customer Service

·         Demonstrate service attributes in accordance with industry expectations and company standards including:

§  Being attentive to Guests

§  Accurately and promptly fulfilling Guests requests

§  Anticipate Guests needs

§  Maintain a high level of knowledge which affects the Guest experience

§  Demonstrating a ‘service’ attitude

§  Taking appropriate action to resolve guest complaints


·         Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers


Health, Safety and Security

·         Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same.

·         Familiarize yourself with emergency and evacuation procedures.

·         Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes




·         Comply with the Company’s Corporate Code of Conduct

·         Familiarize yourself with the company values and model desired behaviors

·         Perform tasks as directed by the Manager in pursuit of the achievement of business goals


See description

Job type
Dead Sea
Starting in
As soon as possible

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