Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Your day to day
• Complete forecasts, plans, and productivity reports for management. • Greet and welcome all guests and take beverage and food orders in a prompt and professional manner • Be attentive to guest’s needs • Prepare food and beverages for service to guests and present food according to established health and presentation standards • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable • Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary • Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are • clean and maintained throughout shift • Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident • to the Supervisor or Manager on duty • Take action to solve guest problems/complaints and use established guidelines for any service recovery • to ensure guest satisfaction • Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service • May receive guest payments and process transactions as outlined in the cash and charge procedures as needed • May assist with other duties as assigned • Being passionate about people and service• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor. • Ability to comply to local laws regarding food handling or serving of alcohol • Reading and writing abilities are used often when taking orders, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit • Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we need from you
Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred.