Operation Team Leader (Tollfree)

[{{ $ctrl._job.status.name | translate}}] Operation Team Leader (Tollfree)
Customer Engagement & Process Transformation Ce...

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Job description

Shangri-La International Hotel Management Ltd.

 

In return we reward your hard work with:

 

    1、Attractive monthly salary & benefits including shift meal and bonus.

      2、Extra commercial medical insurance

        3、Paid training provided. On line training cooperated with U.S.A eCornell opportunities offered

          4、Career growth opportunities.

            5、Opportunities for Complimentary Stay in Shangri-La Hotels

              6、Offer Annual Leave 12 days and 12 days Sick Leave with pay

                7、Offer Housing Allowance to Non-Guangzhou Residence

                   

                   

                   

                  Key Responsibilities:

                   

                    1、Manage and supervise the day-to-day activities of the Customer Contact Team to consistently achieve key performance measures and goals

                      2、Improve overall sales proficiencies of team members to optimize booking opportunities

                        3、Raise the bar in service delivery for Voice/email bookings and loyalty program member servicing

                          4、Perform quality checks and closely monitor staff performance to identify, develop and conduct training based on specific needs

                             

                             

                             

                            Requirements:

                             

                              1、Minimum 1 years experience in Call Centre operations or related field as a Team Leader or Supervisor Good interpersonal skills

                                2、Excellent communication skills (spoken and written) in English and Putonghua (and/or Cantonese)

                                  3、Strong planning, organizing and presentation skills

                                    4、Experienced in conducting performance appraisal/feedback, identifying training needs, developing and conducting training modules

                                      5、Flexible with work schedule (may include weekends)

                                      Requirements

                                      See description

                                      Job type
                                      Full-time
                                      Location
                                      Lake Hills, Bellevue, WA, United States
                                      Department
                                      Other
                                      Starting in
                                      As soon as possible
                                      Contract duration
                                      Indefinite

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