Account Manager NYC
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Account Manager NYC

Dayuse.com - New York

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Account Manager NYC

About the job

Our US Business Development team is looking for dynamic, motivated Account Managers based in our office in New York City to contribute to the development of our presence in the American market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Individualized day-to-day management of a portfolio of more than 400 hotelier partners
• Present our hotel partners with opportunities that will help improve business by increasing total monthly turnover: negotiation of better offers, rates, time slots, and allocations
• Creation and analysis of Business Reviews (KPIs) for each hotel
• Building productive relationships with partners across multiple markets and cities
• Constant collaboration with the Market Manager in order to maintain new and existing relationships with accommodation partners in this market
• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Moderation of hotel partners exchanges (availabilities, new property pictures, offer improvement etc.)

About you

• Native/fully bilingual English speaker required
• Spanish and/or French a strong plus
• Excellent communication and sense of diplomacy, capable of convincing partners and implementing suggestions
• Previous successful account management experience required
• Hospitality experience desired: front desk, guest relations, or reception is a strong plus
• Previous experience in the hospitality/digital travel industry, especially OTAs is ideal
• At ease with internet tools including Google Suite, Microsoft Office, Excel, CRMs etc
• Strong analytical skills
• Dynamic, reactive, and able to prioritize busy workloads
• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Must be authorized to legally work in the US
• Contract: Full time permanent position
• Location: NYC
• Start: ASAP!
• Salary range: Competitive package including base + uncapped bonus
• Perks: Eligibility for Medical, Dental, and Vision; Paid Time Off and flexible holiday calendar
• Career opportunities in a fast-paced, rapidly growing environment!

In compliance with GDPR regulations in place, DAYUSE commits to only collecting information relevant for recruitment purposes and retaining this information for a finite period of time.
By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.
  • Language required: English. French and Spanish are a plus

The company

Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.

With headquarters in Paris and offices now in New York and Hong Kong, Dayuse.com’s service has grown to be available in 25 countries and over 200 cities with more than 5,000 hotel partners. After receiving a $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Phocuswright's 2016 People’s Choice Award in the Innovation Launch category, Startup of the Year 2016 (l'Express/EY), then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).

To accompany us in this expansion, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.

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Account Manager NYC

New York, NY, United States

Full-time, Indefinite

Start Date:

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