[{{ $ctrl._job.status.name | translate}}] Customer Success Coordinator - France/UK


Job description

The International Customer Success team is looking for dynamic bilingual candidates to support the French and UK markets by managing the following activities:

• Ensure day-to-day business relationship management between partners (B2B) as well as clients (B2C)
• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Managing phone reservation requests
• Processing complaints and claims
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partners exchanges (availabilities, new property pictures, offer improvement etc.)
• Manage both external and internal communications throughout all departments
• Promote the Dayuse.com culture along with your colleagues


• Fully bilingual (ideally native) French speaker required
• Fully bilingual/native English required
• Other languages are a strong plus
• Excellent communication and problem solving skills
• Hospitality experience desired: front desk, guest relations, or reception is a strong plus
• Experience in customer service and/or service industry is a strong advantage
• Passionate commitment to excellent customer service
• Proven ability to prioritise busy workloads
• Solid knowledge of Internet tools
• At ease on the telephone
• Dynamic and hardworking
• Flexible in work schedule

• Young dynamic startup culture
• Team lunches and Friday drinks regularly
• Fun and casual working environment

Additional Info:

Start: August 2018
Contract: Full time permanent CDI
Location: Paris 75009
Competitive package based on experience
Evolution opportunities possible, now is the time to join us !

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By applying for this job offer, the candidate agrees to give his legal consent for the transmission of his personal information.
Job type
Paris, France
Customer Service
English, French
Starting in
As soon as possible
Contract duration


Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.

With headquarters in Paris and offices now in New York and Hong Kong, Dayuse.com’s service has grown to be available in 24 countries and over 200 cities with more than 4,000 hotel partners. After receiving a $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Phocuswright's 2016 People’s Choice Award in the Innovation Launch category, Startup of the Year 2016 (l'Express/EY), then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).

To accompany us in this expansion, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.

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