Customer Success Coordinator UK/Germany
About the job
• Ensure day-to-day business relationship management between partners (B2B) as well as clients (B2C)
• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Managing phone reservation requests
• Processing complaints and claims
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partners exchanges (availabilities, new property pictures, offer improvement etc.)
• Manage both external and internal communications throughout all departments
• Promote the Dayuse.com culture along with your colleagues
- Department: Account Management Customer Service
About you
• Fully bilingual/native English required
• French and/or other languages are a strong plus
• Excellent communication and problem solving skills
• Hospitality experience desired: front desk, guest relations, or reception is a strong plus
• Experience in customer service and/or service industry is a strong advantage
• Passionate commitment to excellent customer service
• Proven ability to prioritise busy workloads
• Solid knowledge of Internet tools
• At ease on the telephone
• Dynamic and hardworking
• Flexible in work schedule
Perks:
• Young dynamic startup culture
• Team lunches and Friday drinks regularly
• Fun and casual working environment
Additional Info:
* Start: ASAP
* Contract: Full time permanent CDI
* Location: Paris 75009
* Competitive package based on experience
* Evolution opportunities possible, now is the time to join us !
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- Languages required: English and German. French is a plus
The company
Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.
With headquarters in Paris and offices now in New York and Hong Kong, Dayuse.com’s service has grown to be available in 25 countries and over 200 cities with more than 5,000 hotel partners. After receiving a $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Phocuswright's 2016 People’s Choice Award in the Innovation Launch category, Startup of the Year 2016 (l'Express/EY), then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).
To accompany us in this expansion, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.
Customer Success Coordinator UK/Germany
Full-time, Indefinite
Start Date:
Latest start date: