This position is now filled, but there are more Public Relations jobs at db Hotels + Resorts

Job description

We are looking for a Hostess to join our team and be the first point of contact for our guests.

Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organisational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities:

-Welcome guests to the venue
-Provide accurate wait times and monitor waiting lists
-Manage reservations
-Escort customers to assigned dining or bar areas
-Provide menus and announce Waiter/Waitress’s name
-Greet customers upon their departure
-Coordinate with wait staff about available seating options
-Maintain a clean reception area
-Cater to guests who require extra attention (e.g. children, elderly)
-Answer incoming calls and address customers’ queries
-Assist wait staff as needed

Requirements

-Previous work experience as a Hostess or Waitress
-Understanding of restaurant etiquette
-Familiarity with health and safety regulations
-Experience in managing reservations
-Demonstrable customer-service skills
-Excellent communication skills (via phone and in-person)
-Strong organisational skills with the ability to monitor the entire dining and bar area
-Availability to work in shifts as needed
-Good physical condition to walk and stand during an entire shift

Details

Job type
Full-time
Location
Malta
Department
Public Relations, Guest Relations, Host/Hostess
Languages
English
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
4
Accommodation
Assistance to find sharing accommodation provided
Other benefits
SPA Therapist Full Time Monthly Annual Gross Salary €1,000.00 €12,000.00 Less Tax & National Insurance approx. €136.00 €1,632.00 Net Salary €864.00 €10,368.00 On top of the above a government bonus is paid as follows: March € 121.16 June € 135.11 September € 121.16 December € 135.11 Government Bonus per annum € 512.54 - Apart from the above the employee will be entitled to 10% commission on services provided - Above salary is based on a 40 hour working week - Additional hours worked over 40 will be paid at overtime rate - Vacation leave entitlement of 24 days + extra days for public holidays on weekend - Company Discount Card with discount on all our Restaurants & SPA after 3 months of employment - Basic Health Insurance Cover paid by Company after 1 year of service - Employment subject to a probationary period of 6 months - Meals provided during shifts

db Hotels + Resorts

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.

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