This site uses cookies
By continuing to browse this website you're agreeing to our use of cookies.
Find out more
This position just got filled, but there are more Reception jobs
[Expired]

Front Office Agent

db Hotels + Resorts

Posted

Front Office Agent

Job Description

As a Font Office Agent you will be the first point of contact for the company and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

DUTIES:
-This role includes but is not limited to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure -a superb customer service experience.
-To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
-To deal with guest requests to ensure a comfortable and pleasant stay.
-To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
-To be responsible for accurate and efficient accounts and guest billing processes.
-To assist in keeping the hotel reception area clean and tidy at all times.
-To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
-To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
-To ensure that all reservations and cancellations are processed efficiently.
-To keep up to date with room prices and special offers to provide accurate information to guests.
-To report any maintenance, breakage or cleanliness problems to the relevant manager.
-To administer the general petty cash system and float in an accurate manner.
-To undertake all training as required (eg, first aid, health and safety, customer service).
-To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

-Previous experience working in a hotel / busy environment considered to be advantageous
-Willing to be trained on the company’s processes
-Good understanding of how the role contributes to the success of the hotel
-Verbal and written communications skills in English and any other European Language, preferably German or French.
-Eye for detail
-Willing to work on a shift basis in a hotel environment
-Willing to attend company training and development programs
-Conforms with hotels grooming standards
-Good time management
-Follows directions with ease

Requirements

Previous experience working in a hotel / busy environment considered to be advantageous

-Willing to be trained on the company’s processes

-Good understanding of how the role contributes to the success of the hotel

-Verbal and written communications skills in English and any other European Language, preferably German or French.

-Eye for detail

-Willing to work on a shift basis in a hotel environment

-Willing to attend company training and development programs

-Conforms with hotels grooming standards

-Good time management

-Follows directions with ease

Details

Job type
Full-time
Location
Malta
Department
Reception
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite
Positions available
4

db Hotels + Resorts

db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.

db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.

These are the ten chapters of the db story.

Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.

Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.

Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.

We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.

Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.

An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.

Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.

Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.

Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.

To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.

Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.

Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.

The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.

We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.

Other suggested jobs

Front Office Agent

Front Office Agent

Hyatt Regency Malta
Assistant Front Office Manager (m/w)

Assistant Front Office Manager (m/w)

USEH International Inc
Front Desk Receptionist

Front Desk Receptionist

Atlantic hotel
Réceptionniste polyvalent

Réceptionniste polyvalent

Hôtel de la couronne
Other jobs
?