Group Housing Coordinator-Lead

[{{ $ctrl._job.status.name | translate}}] Group Housing Coordinator-Lead
Delta Hotels Ottawa City Centre

Posted
Interested in this opportunity ?

Job description

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to accounting policies. Conduct weekly bill reviews with Group Housing Coordinators. Lead discussions with departments to improve Group Housing accuracy and efficiency. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels by Marriott Ottawa City Centre takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com  and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Requirements

See description

Job type
Full-time
Location
Ottawa, Canada
Department
Reservations
Starting in
As soon as possible

Other suggested jobs

{{:: 'RESERVATIONS SUPERVISOR (m/w/d)' | ellipsis : 40 : true }}

{{:: '25hours Hotels Head Office' | ellipsis : 35 : true }}

{{:: 'Agent de réservations' | ellipsis : 40 : true }}

{{:: 'Cheval Blanc St-Barth Isle De France' | ellipsis : 35 : true }}

{{:: 'Call Center Agent (m/w)' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton Vienna' | ellipsis : 35 : true }}

{{:: 'RESERVATIONS AGENT (m/w/d)' | ellipsis : 40 : true }}

{{:: '25hours Hotels Head Office' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Asistente - Lavandería
Mexico City, Mexico
Empleado de contabilidad
Santiago de Querétaro, Mexico
Senior Rooms Operations Manager
Columbus, OH, United States
Asst Dir-Food & Beverage
Sharm El-Sheikh, Egypt
Auditor de ingresos
Temozon Sur, Mexico
View 15847 other offers