Relief Night Manager
This position is not available anymore, but there are more Reception jobs
Relief Night Manager

Delta Hotels Whistler Village Suites

Posted

Closed

Relief Night Manager

About the job

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


Job Summary

 

     Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

 

Supporting Property Operations and Guest Relations Needs

  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

  • Communicates any variations to the established norms to the appropriate department in a timely manner.

  • Sends copy of MOD report to all departments on a daily basis.

  • Strives to improve service performance.

  • Ensures compliance with all policies, standards and procedures.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

     

    Supporting Profitability Goals

  • Understands and complies with loss prevention policies and procedures.

  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

     

    Managing the Guest Experience

  • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

  • Empowers associates to provide excellent customer service.

  • Provides immediate assistance to guests as requested.

  • Serves as a leader in displaying outstanding hospitality skills.

  • Sets a positive example for guest relations.

  • Responds to and handles guest problems and complaints.

  • Ensures associates understand customer service expectations and parameters.

  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

  • Records guest issues in the guest response tracking system.

     

    Assisting Human Resources Activities

  • Participates as needed in the investigation of associate and guest accidents.

  • Observes service behaviors of associates and providing feedback to individuals.

  • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

  • Celebrates successes and publicly recognizes the contributions of team members.

  • Ensures associates are cross-trained to support successfully daily operations.

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

  • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

 

     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Notification to Applicants: Delta Hotels By Marriott Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Closed

Relief Night Manager

Whistler, Canada

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs