Réceptionniste - Hôtel Banke 5* Paris
About the job
FONCTIONS PRINCIPALES
-Assurer l’accueil des clients à l’hôtel tout au long du séjour
-Créer des Up Selling sur les ventes des chambres
-Contrôler les modalités de paiement
-Assurer les réservations sur place (walk-in) en présentant les chambres disponibles
-Planifier les réservations et l’occupation des chambres
-Effectuer la comptabilité journalière, la facturation des prestations, l’encaissement des notes et le contrôle des paiements différés
-Effectuer la clôture des comptes de la journée
-Traiter et gérer les plaintes ou contestation des clients
-Assurer les missions de conciergerie : réservation restaurants, spectacles…
- Department: Reception Front Office concierge Front Office reception
About you
-Connaissance du logiciel Opera et Marsha
-Niveau Bilingue en Français
-Niveau Bilingue en Anglais
-Une troisième langue est fortement appréciée (Espagnol souhaité)
- Languages required: English and French. Spanish is a plus
The company
Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid, London and Paris, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others.
We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture.
We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests.
GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.
Réceptionniste - Hôtel Banke 5* Paris
Full-time, Indefinite
Start Date:
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