Associate Technical Support Specialist

[{{ $ctrl._job.status.name | translate}}] Associate Technical Support Specialist
Disney Parks & Resorts

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Job description

Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you’ll have the opportunity to join a team that’s beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you‘ve been looking for. ResponsibilitiesThe Assoc Technical Support Spec is a critical member of the Parks & Resorts Services Management Team, responsible for providing first level technical support for WDP&R’s critical systems. Their work includes: testing application, mobile and online systems to determine business impact during outages and impairments; understanding trends to identify and prioritize automated or manual system recovery procedures; partnering with other technical teams to provide high availability for Disney’s critical systems. Basic Qualifications
  • 2-5 years experience in an IT Support Center or Operations Center
  • Knowledge and understanding of Fastpass systems a plus
  • Demonstrated experience with providing technical solutions to provide faster system recovery during outage and impairments
  • Demonstrated experience with service and event management tools
  • Experience in creating technical support documentation
  • Document and maintain common symptoms, recovery steps and standard application activities in knowledge base
  • Identify and escalate potential business impacting issues following documented work instructions
  • Execute requested support resources from additional teams following documented procedures during conference calls for significant IT incidents
  • Execute connectivity and functionality test for critical business applications and services
  • Strong verbal and written communication skills
Preferred Qualifications
  • 3-5 years experience in a high volume operations center
  • Experience with monitoring toolsets (AppDynamics, Wily, etc.)
  • ITIL V3 Foundations or better a plus
Company Overview The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member, you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. Additional InformationThis position is with the legal entity of Walt Disney Attractions Technology LLC, an equal opportunity employer.

Requirements

See description

Job type
Fulltime job
Location
Anaheim, CA, United States
Department
Other
Starting in
As soon as possible

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