Booking Advisor, F/M/NB – German Market, Long-Term Contract
Booking Advisor, F/M/NB – German Market, Long-Term Contract

Disneyland Paris

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Booking Advisor, F/M/NB – German Market, Long-Term Contract

About the job

The Disneyland Paris Difference:

  • A unique working environment: Immerse yourself in an international environment with countless opportunities.
  • Structured working hours: Enjoy consecutive days off and overtime pay.
  • Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
  • Convenient accommodation: Housing close to our parks, subject to availability.
  • Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
  • Exclusive access: Enjoy our parks and the Disney+ platform.
  • And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more .
Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!

Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market.

Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:
  • Identifying the needs of visitors and travel agents.
  • Advising and informing them in German and/or English.
  • Provide personalized sales solutions.
Your daily tasks:
  • Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
  • Available positions: Permanent contracts.
  • Next integration dates: December 1st 2024
  • Work schedule:
    • Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
    • Working hours: 9am to 7:30pm Monday to Friday, 9am to 6:30pm on Saturday. No work on Sunday.
  • Compensation: Fixed + variable remuneration.
Advantages of Working at Disneyland Paris:
  • Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
  • Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
  • Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
  • Multicultural environment: Improve your language skills in a diverse workplace.
  • Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
  • Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.
Is this position for you?
  • Are you interested in Customer Relations across different media (phone, email, social networks)?
  • Are you a good listener and able to provide friendly solutions?
  • Are you motivated by sales goals?
  • Are you comfortable using computer tools?
  • Experience in sales or customer relations would be an asset
Language requirements:
  • German: C1/C2
  • English: C1/C2
  • French: B1
Ready to bring the Disney magic to life? Apply now!
Additional Information:
  • Interviews will be conducted via video conference.
  • Please include your most recent resume.




Additional Information :
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Position is Long Term
#DLPCRC

About you

See description
  • Language required: French.

The company

Pour faire vivre la magie, Disneyland® Paris peut compter sur l’engagement et l’expertise de multiples talents nommés Cast Members, qui font vivre le parc Disneyland®, le parc Walt Disney Studios®, le centre de divertissements Disney Village® ainsi que nos hôtels à thème.

Disneyland® Paris est une société où les rêves deviennent vraiment réalité. Nos Cast Members travaillent dans des centaines de professions liées aux opérations et au soutien, sur scène ou en coulisses. Leur mission : offrir à chaque client une expérience Disney inoubliable.

La passion et l’enthousiasme de nos équipes ont fait de notre société la destination touristique numéro un en Europe !

Faire rêver implique de grandes responsabilités. Pour notre destination, la performance sur le long terme doit s'appuyer sur un modèle de tourisme responsable. Nous avons pris des engagements socio-environnementaux très importants, que nous nous attachons à concrétiser avec l'implication constante de nos collaborateurs et parties prenantes.

Disneyland Paris est une filiale de la Walt Disney Company, leader international du secteur du divertissement et des médias.

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Booking Advisor, F/M/NB – German Market, Long-Term Contract

Marne-la-Vallée, France

Full-time, Indefinite

Start Date:

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