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Disneyland Resort
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Banquet Server- Seasonal
About the job
Banquet Servers are a tipped position responsible for greeting guests and creating an exceptional guest experience. They serve food and beverages to Guests, and must be able to exceed Guest expectations by answering questions and providing over the top Guest Service with the ability to engage the Guest and provide exemplary service.
Responsibilities
- Sets the tables and buffets, planning linen, plates, silverware, glassware and accoutrements
- Completes assigned side work as necessary such as polishing silverware, folding/rolling napkins, filling condiment caddies, sets up all side stations and buffets
- May greet Guests, collect tickets and control Guest flow
- Takes and delivers Guest food and drink orders at Hotel banquets, breakfast, luncheons, dinners and receptions. Has comprehensive knowledge of the menu
- Replenishes food and refreshments during the event from onstage and/or backstage lay down area or kitchen
- Maintains all buffets and cleaning of the event and pre-busses tables and buffets. Transports dirty trays with plates to stewarding/scullery area
- May assist Guest with placement of event materials and/or other favors at Guest place settings of seat
- Assists with clean-up after a function including miscellaneous items remaining in an event area at conclusion of events
- Maintains assigned service station, including the clearing of cocktail barware from tables to bus stands
- Ability to multi-task and work in a very fast paced environment
- Speed, accuracy and efficiency are required and ability to work well under pressure
- Demonstrated ability to own and resolve Guest situations
- Demonstrated excellent Guest service and service recovery skills
- Adept at troubleshooting and can calmly handle difficult situations
- Self-directed, trusted and well respected by peers
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
- Alcohol Awareness Training
- Previous experience in a fast paced high volume environment
- Previous restaurant experience
- Previous table service experience
- Basic wine knowledge
KEYWORD: DLR Casting, dlrcasting
- Department: Other F&B Service
Closed
Banquet Server- Seasonal
Full-time, Indefinite
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