IT Support Analyst
About the job
DO & CO is seeking a Support Analyst to join our dynamic team at our headquarters in Vienna. We are looking for someone with a high-level of German and English (at least B2) who is motivated, passionate about technology, and eager to learn and grow within our company. If you have a strong technical background and excellent problem-solving skills, we want to hear from you!
As a Support Analyst, you will be responsible for providing 1st line support in person and remotely to our users, managing their issues in a timely manner and updating tickets accordingly. You will fix what you can and escalate more complex issues to the relevant resolve teams within Global IT following our internal escalation processes and procedures. You will have the opportunity to work in a fast-paced environment where no day is the same. The ideal candidate will have experience working as an IT Support Analyst with the ability to build key internal and external relationships.
- Providing remote and face-to-face 1st Line Support.
- Taking ownership of users’ issues and identifying appropriate solutions to resolve incidents and service requests in a timely manner.
- Providing users with regular communication on the progress of investigations and planned solutions.
- After identifying the issue, you will take required steps to resolution, or escalate to 2nd line support and resolve teams as and when necessary.
- Updating the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Creating standard documentation on problem resolution, fixing and updating the technical knowledge base.
- Always maintain a strong customer focus.
- Department: IT & Technology
About you
- Language required: English.
The company
As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top.
At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail.
With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
