Global IT – Hotel Applications Administrator
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Global IT – Hotel Applications Administrator

About the job

To assist the Hotel Applications department in the day to day administration and the co-ordination of a variety of different Enterprise systems (including PMS, CRM and CRS). To ensure quality profile data, reliable and consistent data transfer. The system(s) integration aspect of this role will be elaborated over time as each system comes on board where the proposed system(s) and interface may not already exist.


  • Day to day processing of profile information – profile suspension, invalid information, reviewing profile duplication
  • Daily monitoring communications of integrated systems
  • Become familiar with and understand system integration for a variety of different products.
  • Liaise with the Hotels, business analysts and revenue teams to ensure data transfer is successful and error messages addressed and instruct, guide these teams accordingly
  • Data collation and report generation for consolidated profile information - data quality, relationship maintenance, revenue reports
  • Application testing – Opera version control testing, new functionality and application upgrade testing
  • Create and monitor support cases for Opera and integrated products and liaise with 3rd party vendors and support and escalate internally/externally where appropriate.

About you

See description
  • Language required: English.

The company

Nine iconic addresses, nine extraordinary hotels, one unique collection.
One global compass guiding you to the only destinations you’ll ever need.

But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.

For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.

So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.

Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.

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Global IT – Hotel Applications Administrator

London, United Kingdom

Full-time, Indefinite

Start Date:

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