Senior Infrastructure Support Engineer responsible for day to day oversight and management of Dorchester Collection infrastructure and the third party providers that deliver support for the physical and virtualised infrastructure. The Senior Infrastructure Support Engineer will ensure that all systems are configured and supported in such a way as to maximise availability of systems. Supporting the technical delivery of projects is a key part of this role.
Systems Administration – Use monitoring tools to monitor Infrastructure systems ensuring they operate in an optimised manner. Configure and maintain alerts and conduct preventative maintenance for the support desk technicians.
Analytics and Reporting - Provide reporting and documentation to management in reference to the infrastructure. Recommend technology changes to management from analytics produced.
Project Delivery – Support Dorchester Collection IT Management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the takeover and delivery of new hotel projects internationally.
Support reference for DC IT – Provide support to Dorchester Collection corporate office users and the other members of the corporate IT helpdesk team
Support reference for hotel IT - Provide 3rd level support reference point to hotel IT teams for issues relating to centralised infrastructure.
Incident Management – When incidents occur with centralised infrastructure, provide incident management communication and participate as required until the incident is resolved. Provide hotels with direction during emergency situations in order to establish root cause
- Job type
- Fulltime job
- London, United Kingdom
- Engineering & Maintenance, IT, Other
- Starting in
- As soon as possible
One global compass guiding you to the only destinations you’ll ever need.
But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.
For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.
So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.
Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.