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Job Description

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

Essential Functions & Physical Requirements
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.

The operational hours of work are shift-based and may be subject to change. These currently set as:
Monday to Friday: 07:00 - 22:00
Saturday: 08:00 - 20:00
Sunday: 08:00 - 19:00

Requirements

All of our employees are ambassadors of our Vision, Values and culture.

We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.

In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.

English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.

Native or proficient command of the French language, spoken and written, is a requirement.

Eligibility to work in the UK is a requirement*

*Please note a new immigration system applies to EU, EEA or Swiss citizens applying to work in the UK from 1 January 2021. EU, EEA or Swiss citizens who lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme to continue living and working in the UK after this date. This role does not provide visa sponsorship.



Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Details

Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English, French
Starting in
As soon as possible
Contract duration
Indefinite
Other Benefits
Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive: A competitive salary 50% discount on our F&B outlets Complimentary nights with breakfast within Dorchester Collection after six months' service 20% spa discount Seasonal parties and social events Incentive meal card

Dorchester Collection

Nine iconic addresses, nine extraordinary hotels, one unique collection.
One global compass guiding you to the only destinations you’ll ever need.

But what will make it your collection?
Perhaps we’ll be a second home, where you’re always in the place to be.
Or the canvas for golden moments that create your treasured memories.
We may simply provide a true sense of belonging ‒ wherever you are.

For in yesterday’s rich heritage you’ll find our knowledge and experience.
In today’s beautiful surroundings you’ll feel our craftsmanship and splendour.
In tomorrow’s memories you’ll know the warmth of our team.
But only you can decide how you’ll write our future legacy.

So, be our guest. Be our story. Be whatever your heart desires.
We’ll be honoured to take care of you.

Welcome to Dorchester Collection.
Iconic Hotels in Iconic Places.

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