Flexible Receptionist
About the job
- Ensure accurate and efficient running of reception including check in/out procedures
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Answer switchboard calls, as required
- Ensure all Guest deliveries and messages are received effectively and efficiently
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend appropriate training courses, when required
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
- Create report with SALT scores.
- Create challenge for Team Front Office with SALT
- Make an action plan to progress SALT scores.
- Call the guest and reply to the comment on TripAdvisor, SALT.
- Manage the phone call after check-in
https://www.youtube.com/watch?v=V0hiSGtX7ew&t=4s
- Selon le barème
- meal per shift, attractive hotel rate within Hilton, 100% public transportation fee, lot of fun, be part of a dynamic group!
- Department: Reception
About you
- You are driven by the guest experience: you are a good listener, proactive, you handle possible complaints
- Flexibility in tasks and shifts
- You work in a focused and orderly manner. You can handle a healthy portion of stress
- Like us, you like having fun at work :)
- Language required: English. Dutch and French are a plus
The company
Dating back to 1908, DoubleTree by Hilton Brussels City is an historic landmark in Brussels, situated in the Northern quarter. Nevertheless, the hotel is fully renovated and it offers the most contemporary, business-ready amenities
Today the hotel is committed to preserving its unique traditions while providing new and modern comforts to its guests. The DoubleTree by Hilton Brussels City is an internationally awarded innovative and leading business hotel. It goes without saying that the hotel works on consistently delivering unique experiences and solid results through a dynamic, focused and inspirational team.
The 354 guestrooms have a unique style, Art Nouveau and Art Déco inspired. 17 meeting rooms - including the ballroom which can host up to 700 delegates - make it the biggest conference hotel in the city center. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less.
