Front Office Night Manager
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Front Office Night Manager

About the job

Your mission :
- Manage and monitor activities of all employees in the Night - Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Conduct Briefing for all staff during Night Shift
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
- Maintain a professional and high quality service oriented environment at all times
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy
- Occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay
- Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward
- Ensure the accurate completion of the daily night audit in a timely fashion
- Must be able to perform the full night audit if needed
- Oversee preparation of daily summary reports
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
- Should Show Initiative, Problem Solving, Staff Training, Team Leading
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
- Be aware and able to enforce all fire-life-safety procedures
- Remain current in all updates with regards to new procedures and training
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager
  • Salaire attracitf en fonction de la commission paritaire
  • NON
  • chèques repas, éco-chèques, ...
  • Department: Reception

About you

About you :
- You are energetic, a natural host, and love working with people
- You like to coach a team and love new challenges
- You have a genuine interest in people and cultures
- You like to welcome our guests with a smile, and you excel at "multitasking"
- You see every situation as a challenge, and you have a good command of English and French; another foreign language is an advantage
- In addition, you are a real team player, and you are flexible in terms of working hours
  • Language required: English and French. Dutch is a plus

The company

Dating back to 1908, DoubleTree by Hilton Brussels City is an historic landmark in Brussels, situated in the Northern quarter. Nevertheless, the hotel is fully renovated and it offers the most contemporary, business-ready amenities

Today the hotel is committed to preserving its unique traditions while providing new and modern comforts to its guests. The DoubleTree by Hilton Brussels City is an internationally awarded innovative and leading business hotel. It goes without saying that the hotel works on consistently delivering unique experiences and solid results through a dynamic, focused and inspirational team.

The 354 guestrooms have a unique style, Art Nouveau and Art Déco inspired. 17 meeting rooms - including the ballroom which can host up to 700 delegates - make it the biggest conference hotel in the city center. Sightseers can take a walk to a host of parks, theaters and museums, including the Grand Place and Royal Museum of Fine Arts, in 15 minutes or less.

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Front Office Night Manager

Brussels, Belgium

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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